FAQ

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Payment
Treatment
Other

Payment

What payment methods do you accept at the Clinique Naturelle?

You can pay by credit card (PostFinance is accepted), by cash or by Twint.

When should the treatment be paid for?

The treatment is paid by the patient directly after the appointment. We give you a bill that you can send to your complementary health insurance company.

Can the treatment be paid directly by the complementary health insurance?

No, the treatment must be paid for on the spot and we will give you the corresponding bill so that you can request partial or total coverage of the treatment. The reimbursement depends on your complementary health insurance.

When should a subscription be paid?

The subscription is paid in full after the first session. You will be given a bill for the session after each treatment included in the subscription.

Treatment

When can I cancel my treatment free of charge?

We have a 24-hour cancellation policy (working day). Treatments of an hour and a half or more must be cancelled at least 48 hours in advance. For any cancellation not respecting this time frame, the treatment will be charged.

Most of our therapists have a lot of demand and a last-minute cancellation is detrimental to them and other patients.

Does the LAMal cover the treatments carried out at the Clinique Naturelle?

No, the treatments at the Clinique Naturelle are covered by the complementary health insurance. There may be exceptions for specific pathology – please refer to your doctor.

Does my complementary health insurance cover the treatments carried out at the Clinique Naturelle?

Our therapists are ASCA and/or RME certified. Each complementary health insurance company defines a list of therapists that it covers. We recommend that you contact your complementary health insurance company with the name of the therapist you plan to meet at the Clinique Naturelle to check whether your complementary health insurance company will cover the treatment. Do not hesitate to contact us should you have any doubt about the name of the therapist you are planning to meet with.

I have lost my fee note, can you send me back or reprint it?

We keep a copy of all your fee notes, so don’t hesitate to contact us again should you miss one.

Do I need a prescription from my doctor to make an appointment?

No, you can make an appointment directly at the Clinique Naturelle without a prescription. The health care of the treatment will depend on your complementary health insurance.

Are the therapists at the Clinique Naturelle doctors?

No, the therapists are ASCA and/or RME certified therapists.

Other

Is it easy to park near the Clinique Naturelle?

There are many blue and white parking spaces in the neighbourhood. At certain times of the day, it may be difficult to find available spaces. In this case, the nearest car park is the Saint Antoine car park (5 minutes’ walk).

Can the Clinique Naturelle accommodate people in wheelchairs?

Unfortunately, to get to the Clinique Naturelle you must climb ten or so steps and the building does not have a lift. The Clinique Naturelle is therefore not accessible to visitors in wheelchairs.

FAQ